Insurance claim declined after getting ****** and payments was done every month

Vodacom is a terrible network. I had insurance for my cellphone and got ****** at knife point. I claimed from insurance and then they tell me my sim card was supppose to be in that phone. I just upgraded my contract and received a new phone. They mentioned my sim card was supposed to be on the old phone for 7 days. This is unacceptable I will cancel all contracts for myself and also tell friends and family not to deal with Vodacom again. They even blacklisted the phone that was ******.