Insurance claim declined

I put in an insurance claim for my cellphone and it was declined. I discovered that it was declined because the number insured was an imported number and I was never told that I cannot insure an imported number. This is not my fault because that information was not shared with me, I was not aware that an imported number can't be insured and a vodacom staff member concluded the sale without telling me this information. I urgently need my phone fixed please.