SQRV
SYLVAN QUINTIN ROMEO VOLMINCK
1 reviews | Active since Jul 2011
19 Feb 2026, 05:38
Insurance Claim
At the beginning of Jan 26, I submit a claim on *** to repair a device. I always had to follow up on what's happening with the claim. Eventually I was told the the money was paid to the company that will fix my device, the only problem is, not all the money was paid. So they cannot start to fix the device. I am trying to find out why it happened and why I was not informed. It's been 2 months now, nothing. You pay insurance but when it comes to claims, this is what you get. This is pathetic service.
Helpful (0)
Replies (1)0
Replies (1)SQRV
SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
19 Feb 2026, 11:50I am not happy especially when I when things don't get properly explained to you. I want to log a formal complaint. If I was told that the money was paid long ago and the rest is access, it wouldn't have been a problem. Nothing was was ever explained, so how was I supposed to know. If the repairing company did not inform me, I would have never knew. The issue is, when the money was paid why was I not informed and told that the R329 is my responsibility. That was never done, if I was told before this wouldn't have been an issue. I always have issues with Vodacom, this is not the first time. Don't place people in positions if they don't know procedures. It cannot work like that. Now that repair of the laptop is delayed due to communication gap. I have no idea why you pay insurance and the time comes to claim, there is always issues.
SQRV
SYLVAN QUINTIN ROMEO VOLMINCK's update19 Feb 2026, 11:50
Reviewer Update
I am not happy especially when I when things don't get properly explained to you. I want to log a formal complaint. If I was told that the money was paid long ago and the rest is access, it wouldn't have been a problem. Nothing was was ever explained, so how was I supposed to know. If the repairing company did not inform me, I would have never knew. The issue is, when the money was paid why was I not informed and told that the R329 is my responsibility. That was never done, if I was told before this wouldn't have been an issue. I always have issues with Vodacom, this is not the first time. Don't place people in positions if they don't know procedures. It cannot work like that. Now that repair of the laptop is delayed due to communication gap. I have no idea why you pay insurance and the time comes to claim, there is always issues.