Insurance claim

I have been to the Vodacom store, which is run by Cellucity to blacklist my phone after I lost it. Their system has been down since Saturday, and I was told the department that is dealing with this would open on Monday. They managed to blacklist my phone so I could go and open a case in order for me to claim. Today I app**** for my insurance claim, and it was approved. The issue now is that they could not generate the quote so I could pay for my access fee as the system was giving them an error. I have been there from 9 a.m. till now 18:45 the issue has not been resolved. This is frustrating, as i need my phone to run my business. I dont have a phone; you use my email: ***. this is beyond frustrating as they dont have turnaround time. I was assigned to the pillar to post, and I am exhausted now.