KC
Khululwa C
1 reviews | Active since Apr 2023
05 Apr 2023, 12:24
Insurance Claim
Vodacom Shop Newmarket has such pathetic service I was assisted by a consultant by the name Kim on Thursday last week on an insurance claim where I was made to pay an amount I knew nothing of because the insurance advised differently but I still have not received my new device I was told 2-3days I’ve been calling the store for updates now they are not picking up any of my calls.
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Replies (2)
Vodacom's replyOfficial
05 Apr 2023, 14:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2023, 14:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KC
Khululwa C's updateReviewer Update
11 Apr 2023, 11:32Help me understand why I had to pay a Betterment fee for claiming the same device?
If the value of the device increased why did the insurance cover not when the premiums increase all the time?
If the value of the device increased why did the insurance cover not when the premiums increase all the time?
KC
Khululwa C's update11 Apr 2023, 11:32
Reviewer Update
Help me understand why I had to pay a Betterment fee for claiming the same device?
If the value of the device increased why did the insurance cover not when the premiums increase all the time?
If the value of the device increased why did the insurance cover not when the premiums increase all the time?