INSURANCE CLAIM

We went to Vodacom Heidelberg in December 2024 to buy phones. We bought 2 Honor cell phones. The consultant **** and said we will get airtime monthly on both cellphones. We did not get airtime on the second cell phone and went back to Vodacom in Heidelberg to inquire. We where told that the airtime is for one phone not both. But that was not the first same statement we were given. I specifically asked the lady that so why are we forced to use the sim card then if we dont get airtime, she said no, that only app**** to the sim that gets the airtime.

I even told the consultant that I would have not bought these phones if the other one does not get airtime. I specifically told her that R1000.00 is a lot of money for us not to get airtime.

Now that one phone is ****** we are told that the insurance wont replace because we took out the sim card, the very sim card that we were **** about.

How can you want people to use your Sim but but your consultants lie for sales.