Insurance claim

My son dropped my tablet and I submitted a claim, I have insurance with Vodacom, the first claim was submitted in FEB 2015 and we waited for weeks to hear they will not repair the device. <br> <br> I did not understand the statement and query where by I found the branch in Sasolburg never informed them I have insurance, the tablet was sent back to Sasolburg and we filled out the insurance papers and re-submit. After a couple of weeks we again were informed that Vodacom has rejected the claim, I contacted the branch in Sasolburg to query and was advice to contact the insurance myself.<br> <br> After a 40 min call the claim was approved and I was given instruction to collect my new tablet at the Sasolburg Branch.<br> <br> Between myself and my wife we went to collect the tablet 3 times and every time they have a new excuse. <br> <br> I found the service very unprofessional and want to see something being done about this. <br> <br> I am still waiting as they now don't have any stock lets hope my 4th visit will pay off.