Insurance Claim

I'm extremely disappointed with my experience with Vodacom Insurance. I recently made a claim for a lost phone, but it was denied due to a technicality that wasn't clearly communicated to me when I purchased the policy. I used a different simcard to the one that was provided with the phone. This is a matter I made sure to consult about when I got the insurance. However, now, despite being assured that the sim card wasn't required for a claim, the claims department rejected my claim because the phone didn't have the sim card that came with the insurance. The lack of transparency and communication has been frustrating, especially since the consultant who sold me the policy is no longer available. As a loyal Vodacom customer with multiple contracts, I expect better service and support. Unfortunately, my experience has fallen short of expectations.