ML
Moshoeu L
1 reviews | Active since Apr 2019
11 Apr 2019, 16:41
Insurance claim
After my phone got ******, I submitted a claim on the 1st of April. After rechecking the documents by myself, seeing that they were not reviewing my claim, I noticed there was some info missing. I then rectified that and resubmitted on the 4th of April. ofay is the 11th of April and my claim still says "Claim submitted online". These people are not even reviewing my claim, and I know this because the status would have changed to 'Pending'. I am totally not impressed because I use my phone for business calls. Now I can't even call clients and I'm loosing business.
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Vodacom's replyOfficial
11 Apr 2019, 18:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 18:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Moshoeu L's updateReviewer Update
15 Apr 2019, 11:54The customer service is bad. I was on hold for more than an hour and 30 minutes and got hung up on twice. What do you suggest I do? I mean I cannot even check the status of my claim online because the system suddenly has an error. I am furious as I'm typing this. I have been without a phone for 2 weeks now since my claim was submitted.
ML
Moshoeu L's update15 Apr 2019, 11:54
Reviewer Update
The customer service is bad. I was on hold for more than an hour and 30 minutes and got hung up on twice. What do you suggest I do? I mean I cannot even check the status of my claim online because the system suddenly has an error. I am furious as I'm typing this. I have been without a phone for 2 weeks now since my claim was submitted.