pM
palesa M

1 reviews | Active since Apr 2014

08 Mar 2019, 13:46

Insurance Claim

From: Palesa Moloi (Business Support Centre) Sent: 12 February 2019 03:21 PM To: ********** Subject: Insurance Claim Good day Team I have lost my handset the past Saturday but managed to have it reported in a store in east-gate. However I have not been able to get a case number with SAPS due to the police officer creating case number working 8-4 Monday to Friday and with my work schedule I work 6days a week starting work at 8 myself till 6. My question is how long do I have until to submit the case number for the claim to be processed on my lost handset, I used a Samsung J8 ....................................................... From: Palesa Moloi (Business Support Centre) Sent: 26 February 2019 03:35 PM To: Lovedeliah Mavikane ********** Cc: ********** Subject: RE: insurance claim form

Good day Lovedeliah

I have submitted the documents with no response please assist to confirm received.

.............................................. From: Lovedeliah Mavikane ********** Sent: 07 March 2019 12:05 PM To: Palesa Moloi (Business Support Centre) ********** Subject: Re: insurance claim form

Good day

I didn't receive your claim form . kindly send it to my email address.

Kindly regards: Lovedeliah

................................................. From: Lovedeliah Mavikane ********** Sent: 07 March 2019 12:59 PM To: Palesa Moloi (Business Support Centre) ********** Subject: Re: Insurance Claim

Good day

I apologise for the delay. Samsung J8 there's no insurance and its cancelled only for Huawei mate 20 pro .

I have tried to call you there was no answer.

Regard: Lovedeliah ________________________________________ I have your department again and I was placed on hold until the line dropped. U people don’t know me I will sort you guys out with my lawyers. .................................... After threating you guys i receive a call then i'm told patricia will take over the call and call back at 17h30 on the 7th and till now i have no received a call.

8th i call the center again and i'm placed on hold for 30mins then the line cuts off. taking this new contract with you ppl was a waste of time and you will cancel it and take back these 2 contracts through my lawyers.

0
Replies (2)
Vodacom
Vodacom's reply08 Mar 2019, 13:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
pM
palesa M's update12 Mar 2019, 12:15
Reviewer Update
it's the 12/3/2019 and i still havent received a call from you ppl....disgusting service how i regret taking these contracts with u people.