Insurance claim

I have experienced the worst service with vodacom insurance, have processed a claim a week ago, when I call the insurance line, the line cuts you without reaching a consultant.

When I call their customer care line, all they say is that they will send an email for me to be called back, I will be called in 2 days, I have been waiting for 4 days for the call.

I have been at the store, and all they tell me is that I should keep calling the line, cause they can't help me

Vodacom made the biggest mistake by choosing the Finright insurane