Insurance Claim

It comes with extreme disappointment that I have to be brought to this point to write this. I previously had a contract with Vodacom a few years back and requested for a block to be added to the line once it reached R200. However I received an SMS from Vodacom a few months into the contract, saying my bill was R5000 for data usage, at this point my line was still not blocked, to which I then called them to enquire and they told me not to worry about it due to the SMS being sent to me in error, and that I should just ignore it. At the end of that same month I then received my bill and there it was in writing that I was billed R5000 which was for data usage. With many calls to them, they made me pay the bill in order for me to keep a good credit rating and assured me that they will get to the bottom of it and have the money refunded back to me to which Vodacom later just insisted for me to take responsibility even though it wasn't my fault since I requested for a block on the line, especially to prevent something like this, instead exactly this happens and I called up previously and was told to just ignore it. Well despite this I continued to stay loyal towards Vodacom, even after my contract finished, because they seemed to be the best network coverage that worked for me. December 2017 My father got myself a new phone on contract as a gift for Christmas which is the third contract he has active with Vodacom. I asked my father whether the phone was insured and because he is abit aged, he does not understand anything regarding insurance, so he had difficulty getting the insurance part sorted. It was festive holidays and my father went away on holiday. On numerous occasions myself and my father attempted to get the insurance active with Vodacom but for some reason there was a delay from Vodacom's side with this. Unfortunately 2weeks later I was held by gun point and my belonging's were taken from me in a *******, including my brand new cellphone. This was an extremely traumatic and challenging experience for me and later on when trying to get this sorted with Vodacom, it was extremely difficult since the contract is in my fathers name and he was away on holiday and doesn't understand much about these insurance policy's. After my father gets back from holiday, I finally seem to get somewhere after many calls daily to Vodacom to which I'm then told they can not assist me because the insurance was only activated after the ******* took place. So firstly why was the insurance only activated after such a long time? Secondly I'm extremely appalled by Vodacom's terrible service, I mean I have to deal with the traumatic experience I had when I was ****** and then on top of that Vodacom isn't helpful at all and makes all of this so hard for me to have to deal with. Thirdly this is the second extremely bad experience I'm having with Vodacom and fourthly my father has 3 contracts with Vodacom. I mean is this how you treat your loyal customer's???? I just do not feel any of this is fair and I refuse to let it go just like that for the second time. This is not on and I would appreciate it, if Vodacom could kindly get this resolved for me.