sM
simon M

1 reviews | Active since Dec 2015

22 Nov 2017, 17:10

Insurance claim

Hi guys I took my iPhone 6 32gb for repairs at Vodacom Ga-Rankuwa on the 06/11/2017 it's insured by cellsure Vodacom insurance. I filled my claim form and received my job number, next thing I'm told that Vodacom repairs did not receive my insurance documents, so they returning my fone and also my insurance did not receive my claim documents please help guys I need my fone fixed asap

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply23 Nov 2017, 07:40
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,