Insurance claim

Good Morning My name is Belinda. I lost my phone on the 21 January 2021. I went to vodacom to do all the necessary requirements. Also went to police Station to go do an affidavit. I was told that I would get a call when the matter has been settle. Later in the week I received a call from a lady by the name off Mbali who assisted me very nice tried her best and told me the matter is with head office. A week passed no calls, I then call Maponya.. Mbali really tried her best but head office was not getting the matter resolved. She then escalated the matter to her supervisor Xoli who also tried her utmost best to assist me. When I call Finright insurance company they point fingers at Vodacom. When I call Vodacom the blame Finright... It's been a month now and still no assistance. Kindly assist. Regards Belinda