Insurance claim
Good afternoon I would like to complain about Vodacom insurance I paid my phone finish and got insurance so my phone got ****** the insurance company told me I would be covered for insurance so the lady said nope not covered so she gave me insurance that she say will be R53.00 which they only debit R42.49 which they made a mistake now they say Im only covered for R2500 which is wrong coz I didn't made a mistake plus I must pay 15% to get the phone of R2500 where my phone I fully paid for R15000 I'm so upset with this company coz looks like I'm buying myself a new phone which they ****ed up
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Vodacom's replyOfficial
22 Jul 2020, 14:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2020, 14:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 Jul 2020, 22:38Hi there I'm still waiting on someone to fix this problem because I don't have a phone to operate at work I really need my phone for business...it's really frustrating not be able to use your phone which you got insurance
's update22 Jul 2020, 22:38
Reviewer Update
Hi there I'm still waiting on someone to fix this problem because I don't have a phone to operate at work I really need my phone for business...it's really frustrating not be able to use your phone which you got insurance