Insurance Claim

<p>My wife had a contract with autopage and they got moved to the relevent service providers when autopage closed there doors. She had phone insurance built in with the contract. During the process of switching providers "not by her doing", was a automatic switch from autopage to vodacom, you would think everything would stay as it is?? She sent her phone in for repairs and a week later she gets told they cant find her insurance details on the system??? I cant believe the arrogance and terrible service from vodacom and lack of care taken in the change over process. Im sure vodacom should have called her or emailed atleast to say they have made changes to her contract and removed the insurance?? Its the Iphone 6, worth at the time 14k! Of cause she had insurance!! We are trying to get hold of the contract with autopage which vodacom should have, if they dont then im sure they could be held liable for malpractice. We will be taking the matter further with our lawyers if its not resolved ASAP and claiming over and above for damages caused by vodacom!</p>