DM
Dimakatso M
1 reviews | Active since Mar 2016
01 Mar 2016, 12:00
insurance claim
i was paying insurance for my phone. I lost the phone now when i claim from the insurance the say my claim was declined. they telling me about the terms and conditions. my challenge with that they never sent or gave me those terms and conditions i only know about this now when i am claiming. i am not impressed with the way they are handling this matter. If they are unable to help me they must give me back my money that i was paying every month for the insurance.
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Vodacom's replyOfficial
01 Mar 2016, 12:24Hello dimamalaza,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2016, 12:24
Official
Hello dimamalaza,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team