insurance claim

On 19 November 2015 i sent my phone in for repairs. I waited 8 days in total only to discover my claim had not been processed. I had to go to the shop to hear why no one has called. I was then promised a monday to get me sorted wich was yesterday 30 november 2015. I called the vodacom insure number 8:10 am on that monday. I then spoke to a lady who gave me ref number NIP5773 and told me my access was going to be R2550.00 if i am not mistaken since my phone was a 64gig iphone6. I was told to go to any vodacom shop and they will assist. I then went to gateway and had no luck on all the 3 shops there since cellular city had a iphone 6s 64gig. I then went to vodacom megacity umlazi, where a lady told me she will try get the iphone 6 64gig. She then called me later saying that she has the phone and that vodacom insure says that i have to pay 4800 for insurance access.i then tried to call vodacom and i got through to a guy whoes name i cant remember and confirmed everything was approved and will check why its no longer 2550. Its been 2 weeks without a phone. This insurance is just not worth it. Its a waist of time. Was better off on prepaid with no insurance. Im regreting this.