Insurance claim

This follows a letter on Hello Peter on in September 2015 re an Insurance claim not satisfied. My I Phone was ****** IN AN ARMED ******* and Voda Insurance claim that my Insurance was not updated on my cell. Nonsense !!!! if the staff representing Vodacom in Games Stores and Dion Wired cannot do their job properly as in assuring the client, me, that the Insurance had been upgraded, why should I the client be penalised!!! I was contacted by a man who said he was from head office and would sort things out in a week, still waiting 3 weeks later. its enough now or must I post weekly letters on this site??