NR
Nthabiseng R
1 reviews | Active since Nov 2012
28 Sept 2015, 13:21
Insurance Claim
My handset screen got damaged during a car accident and I put in a claim at VODACOM which the claim was declined for repairs. When I called the call centre I was told I have to take another phone for the value of R9500.00 and pay 10% excess. Now I told about mark up's which were never mentioned to me. I've been with VODA contract for more than 10yrs and now I'm treated like a number. The call centre agents are so unprofessional.
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Vodacom's replyOfficial
28 Sept 2015, 14:15Hello Nthaby Mohlabasi,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply28 Sept 2015, 14:15
Official
Hello Nthaby Mohlabasi,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM