Insurance Claim

I was in business premises,Postnet Melville, when there was an armed ******* and my cell phone, along with 5 others, was ******. Duly reported to a police station called Vodacom to report and was told I was a very good customer but that they had bad news for me as my insurance had not been increased since 2006!! This was on 1 and 2nd September.This is ridiculous as every time there is an upgrade I insist on Insurance cover and if Vodacom's representatives in Game Stores, Dion Wireless, which are the two companies I have dealt with, are *********** in their jobs, I do not see why I the customer should be penalised. I always request full replacement value insurance.requested to speak to a manager, assistant took details and said she would forward to management, at no time was I \allowed"to speak to management. Next day the same assistant was away and I had to call the following day to be told I only qualified for R5000"