Insurance claim

I have previously reported the phone lost and recovered it,I had already blacklisted the phone and I unblacklisted it in August and was able to use the phone and it got lost last month and was told by the in nsurance i have to block the phone but service providers say they cannot help me with that because I had previously blacklisted the phone,now I'm told that the claim is found to be a ***** instead of telling me what I should do , im inconvenienced by the lost phone and need to be helped get my phone from finrite insurance under vodacom my contact number is *** and name is Sinazo