Insurance Claim

On the 16/05/2025 I lost my phone around 17:00 and on the 17/05/2025 in the morning I went to Vodacom Store to report the phone, they blacklisted it and I made an insurance claim. They said they want the box of which I provided and I did not receive any feedback, so I decided to wait until 19/05/2025. On the 19/05/2025 they rejected the claim saying that I am not the one who blacklisted the phone, it my wife. I called them to enquire and they said they want the ITC number of which I provided, and still they rejected my claim. They keep on changing their story every time I call them, it is clear that they are just coming with tactics until I give up.

I would never advise anyone to insure their device with Vodacom, they will just take your money and when it is finally time for you to claim they will reject your claim and give you many stories that does not make sense.