Insurance cancelled without my concent

Urgent Complaint: Unresolved Insurance Issue and Lack of Response

Dear Vodacom Team,

I am writing to express my deep frustration with the poor service I have received regarding my phone insurance. To date, nobody has contacted me to confirm whether my insurance has been reinstated or if my phone will be repaired.

VODACOM i have no issue in accepting the back payments for my insurance, which was cancelled without my consent, and I will even make arrangements on how it would be paid. I also specifically asked for the insurance to be added back to my monthly installments. However, I have still not received any feedback or updates from your team.

It is extremely disappointing that no one has taken accountability for this matter. Every month I continue to pay my installments as normal, yet I am still without a working phone. The phone issued to me on contract remains broken and unrepaired, and I have not been informed about the way forward.

I request an urgent response on the following:

1. Confirmation of whether my insurance has been reinstated.

2. The status of my phone repair or replacement.

3. Clarification on what steps Vodacom is taking to resolve this matter.

Please treat this as urgent and get back to me as soon as possible.

Kind regards, SACHIN NAIDOO *** I***-6