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Andre R
1 reviews | Active since Nov 2011
25 Jul 2019, 10:56
Insurance cancellation is a joke
I've been trying to cancel my insurance with Vodacom but no one seems to be able to help me with that. The call centre consultants just instruct me to email *** which I did on 30 January and 8 February 2019 but I still get invoiced for it every month for it. I even went in to the Centurion Mall branch and the manager said all he can do is send a request on my behalf but I still get invoiced every month.
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Replies (2)
Vodacom's replyOfficial
25 Jul 2019, 11:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 11:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre R's updateReviewer Update
08 Oct 2019, 21:48...Still no refund...
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Andre R's update08 Oct 2019, 21:48
Reviewer Update
...Still no refund...