Insurance Cancellation

Item: Vodacom
Rating: 1
Author: Ntsako H

I cancelled my insurance in November 2019, however I've been still paying for it ever since. Each time I call the call centre, they tell me that someone never did their job but nobody is fixing the issue. Its frustrating paying for a service i no longer require.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Mar 2020, 09:43

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Mar 2020, 09:43

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Ntsako H's updateReviewer Update

01 Apr 2020, 23:50

Hi there,

My issue was solved. Thank you for the efficient response.

Ntsako H's update01 Apr 2020, 23:50

Reviewer Update

Hi there,

My issue was solved. Thank you for the efficient response.