Insurance cancelation

December 2023 I bought new phone an as usual I insure the phone an my 1st installment was suppose to be January wich I missed payment due to money reflect late on my account .. I den call insurance the same day to notify them wich I request to make payment an the consultant that I was talking to told me at February I wil be debited including last two months wich I agreed on that ..

Come following months wich is February they didn't debit thou my account has enough money to debit an wen I call to find out why they didn't debit they told me my insurance has lapse due to missed 1st installment .. den I explain them that the consultant that I spoke to last month told me I must not worried an made assurance that they wil deduct the money... an the person refused an insist my insurance has been canceled .

I then requested the transcript of the call since they told me the calls are being recorded an I can request the recording and since then up to now I haven't receive any recordings not respond from them .....

And now my phone has 3 months an there is no insurance that wil accept my phone ... .