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Theresa S
1 reviews | Active since Feb 2019
08 Mar 2020, 05:47
Insurance
Paying for phone Insurance, but when sending my phone in for repairs, saying my phone doesn't appear on their system. Another phone appears. I'm so frustrated trying to explain
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Replies (2)
Vodacom's replyOfficial
08 Mar 2020, 16:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2020, 16:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Theresa S's updateReviewer Update
10 Mar 2020, 08:20The insurance co. will request the recording of the sales agent who's done my upgrade and pro.noted the insurance on the phone . I've taken an early upgrade on this contract and insured this second phone too, Which I need to cancel. Otherwise. I will pay for 2 years and get rejected when there's issues with the phone.
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Theresa S's update10 Mar 2020, 08:20
Reviewer Update
The insurance co. will request the recording of the sales agent who's done my upgrade and pro.noted the insurance on the phone . I've taken an early upgrade on this contract and insured this second phone too, Which I need to cancel. Otherwise. I will pay for 2 years and get rejected when there's issues with the phone.