Insurance ****

I insured my iphone 13 pro max in 2022, and I was paying R360 in 2022 of Which the premium increased to +/- R500 in 2025. The premium band that I was paying for was for the cover of R25001 to R30000. I lost my phone this year in May and when I claim they were playing hide and seek untill I wrote a review at Hellopeter, that's when they approved my claim. They wanted to give me a second hand phone of I refused. When I went to the Store to get a new phone I was told that I can only take a phone up to the value of +/- R21000. My question to them was why were they debiting the premiums equivalent to R30000, I couldn't get a satisfactory response. I ended up taking the phone to value of R22000 and I had to pay extra R2500 on top of the 15%. I requested for the policy document on 2025/05/26 even today I have not received it, they just keep on saying that they have sent. One of the Consultant said that I should request for a refund since I was paying more than I was supposed to. I am now thinking of taking my matter to ombudsmen. Vodacom is not honest to its customers.

Take their insurance at your own risk. If you don't fight you might end up losing.