Insurance being charged incorrectly

<p>18 months ago i signed up for a contract with vodacom, I specifically requested no insurance to be included, however a few months ago I noticed the additional charge to my account, I went back to the store and spoke to the consultant who signed me up( this was a third number that I have signed up for), After numerous occassions he said he would sort it out which to date has not been done. </p> <p>A month ago I even sent and email to the store manager, i have followed up a couple of days later whether he has received the e-mail, verbally he confirmed that he has received the e-mail, he forwarded the e-mail to the consultant to sort it out and to date nothing has been done and no one has communicated with me.</p> <p>This is the second time that I have logged a complaint on this website and I find it very unprofessional that there is no communication and I have been a Vodacom customer for over 10 years. </p> <p> </p>