Insurance and Store personal

I My name is Sha Kistersamy, I can't believe the horrible service I have received from Vodacom and stuff. I claim from insurance was made on the 07/05/2022 there was an issue with payment so they advised can't claim must get account up to date I then went into store and physically made payment which I have receipts. I then went into the repair center again on the 19/05/2022 and showed the receipts the guy took my WhatsApp number and said he will contact me but did not. Today I have to call the repair center with my airtime to get told the guy has feedback and will call me back. Come month end I still have to pay yet I have insurance which I'm paying for .I am horrified by this terrible service as I work in a similar line of business