EM
Erlinah M
1 reviews | Active since Dec 2012
17 Jun 2025, 14:41
Insurance ****
if I could rate this pathetic service provider a zero i would. whatever you can do never insure your phone with this **** of a company. in fact, never do any type of business with this company. they will take your money and when you are in need, they will give you the run around before paying your claim. my premiums were deducted every month without fail but when I claim I'm told that new T's and C's were sent to me via sms, they refuse to send me a policy schedule. WHAT A **** of a company.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Jun 2025, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2025, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
EM
Erlinah M's updateReviewer Update
19 Jun 2025, 09:02STILL NO RESOLUTION! was told this would be escalated and a senior would call. but more than 24 hours later still nothing.
EM
Erlinah M's update19 Jun 2025, 09:02
Reviewer Update
STILL NO RESOLUTION! was told this would be escalated and a senior would call. but more than 24 hours later still nothing.
EM
Erlinah M's updateReviewer Update
27 Jun 2025, 13:27Thank you to Nazli and Marli at Vodacom for resolving my issue so efficiently.
EM
Erlinah M's update27 Jun 2025, 13:27
Reviewer Update
Thank you to Nazli and Marli at Vodacom for resolving my issue so efficiently.