Insurance

Again Vodacom! They are ******. Again they don't want to give me my phone however I am paying for insurance each month. I spoke to Finrite which they told me the claim was declined because the phone was last active on last June 2019 however I last used the phone Tuesday the 26 of August 2020 and was being debited every month for insurance and device it's self. I am so supprised to be told that the phone was last active 2019 June however I had a claim in December and was a hustle as well I had to complain here to get it resolved. I was transferred to Vodacom and spoke to Sifiso who confirmed that I'm still paying for the insurance but it was canceled on March! On the statement but still being debited! How is that possible because I have never ever requested for my insurance to be cancelled. Like who doew that what were they even doing on my Acc on March because I never called. Could please someone from Vodacom contact me please because finerite representative told me there is nothing they can do they are just middle man which I found it very rude but it's OK if that's the training they get.