nV
nonzame V

1 reviews | Active since Sept 2015

25 Feb 2016, 10:42

insurance

dear vodacom <br> i'm so disgusted about your service,i took a phone insurance with cellsure and on the 18 of feb i decide to cancel the insurance becase my premuin was always high <br> on the debt date the took insurance money while i cancel my insurance <br> so today as i said to them i wil re instate the insurance they said i'm not allowed <br> so i decide to cancel the phone contract they told me the quotation wil include insurance money since i'm cancelling the contract, its not fair what you are doing to your customers vodacom <br> as soon as i pay off this contract i want nothing that has to do with them .they might as well cancel my number on their system and i'm not expecting stupit calls frm you \vodacom ' offer never in life <br> <br> and i willl never advise anyone to take contract or use your network\"selfish callcentre agent \""

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Replies (1)
Vodacom
Vodacom's reply25 Feb 2016, 13:38
Official
Hello Lisakhanya08,

We apologise for the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team