insurance

Good Day all

I think this is my second if not the third complaint about Vodacom within the year of 2019. When i choose Vodacom i though i was making my life easier however turned out to be the total opposite the worse ever in my life, i can not even explain how i feel in words. I took 2 mobiles infact i was forced to take 2mobiles as they had promotion at the time. Im using 1 and the other is just a spare for incase of emergency when i need to make calls. 21.12.2019 i noticed that the spare is lost or ****** before i called i needed to make sure that it is really lost or ******. On the 31.12.19 i called to claim as i am paying for the insurance and i was told my claim was declined because 30days has passed, i was suppose to report within 30days. As a single mother of a teenager and a toddler working 10hrs a day which is not Vodacoms problem however as i am paying and never ever missed a single payment ever since i have been with Vodacom im suppose to keep track of a spare phone. my heart at this moment is bleeding im deeply hurt for the fact that i have to pay for the phone that i dont have. VODACOM has been nothing but a nightmare to me the whole year of 2019 under the state i am currently in Vodacom has made it more worse.

I dont even believe that the insurance is legit as my phone was previously ****** and caimed. i never got any response for about over 2months untill the phone was discovered and i was honest enough to cancel the claim however im being treated like nothing with my own money im paying each and every month with no hick up.