INSURANCE ****

I am extremely disappointed at the level of service from Vodacom, I have been paying more than R300 for insurance for a device for more than 2 years now, and they are unable to replace my device after submitting a claim, I have spent weeks emailing people up and down to no resolution, Vodacom, after more than 10 years as a customer, it is beyond disappointing to be experiencing such. I have escalated this matter and no one cares but you continue to debit my account, currently paying R347 for insurance and I am told you guys amended it, without consultation, authorization or my acknowledgement.