Insurance

Good day,

I'm not happy at all I've been with vodacom since 2017 then it happened that it was outsourced to a company called FINRITE .... I've been making payment every month via debit order then it happened that since 2021 I started paying manually sending proof of payment I was only informed on the 30th of August 2021 that their system does not take manual payment which is not my problem they were supposed to notify their "customers" And it's not like they never got the communication regarding the changes that will take place starting from this the month of September ... I dont understand why do they have to cancel my insurance while the status still shows active

Since they are canceling the policy kindly refund me from 2019 after claiming until due cause it's not my problem that their system does not take manual payment that's a ******* you can't refund me the amount that I made manually only...