Insurance

I have recently bought a phone Hauwei Y90 at Vodacom Parow (Last month 27th January) , and I requested insurance from the lady who was assisting me her name is Nikita. She confirmed that she had done the insurance application and i will recieve and sms that confirms the insurance. I did not recieve a message, withini 7 days informed her that I have not recieved the sms as promised but she insisted that the debit order will go off on the 27th February. The debit order did not go off and informed her on the 28th February and she said she sent an email to follow up and get back to me. I have been texting her, calling her no responses. I want the insurance for my phone, who does not insure a phone these days. You guys better call her and do my application for the phone. She is your employee and if i cant reach her i am sure you guys are able to but one thing for sure I want a insurance for this phone. I do not get any response from you will excalate this.