Insurance

I was falsely sold an insurance for you phone at a cost far lower than I have been charged for I have been trying to cancel this insurance for over 7 months so just stopped paying it. Vodacom has now threatened to put my account on hold until I pay the outstanding amount. Doesnt matter that it does not relate to my actual account. I have also only discovered 7 months later that I cannot cancel the insurance through the call centre I need to call the insurance line. I called the insurance line where the lady insisted that the insurance was canceled as she could not find me on their system and I was credited, but no credit was ever shown on my statement. I then had to send her 3 months worth of statements which I thought was a cheek and she tried to tell me to go into a store...Uhhh no I was sold this on the phone..Again somebody to lazy to do their job. I was promised I would be contacted as soon as the documents were received that was 3 weeks ago. Oh and now I cannot get through to the Insurance department...So in the mean time I had to pay the amount to stop my line from being suspended...I am fed up Vodacom and its customer service in a whole has really gone down.