LM
Lee M
1 reviews | Active since Feb 2021
27 Mar 2025, 20:17
Insurance
I upgraded my phone to iPhone 13 ,and my insurance after 2years and few months I lost my phone went to Vodacom to claim was told I was under paying the insurance .I don't understand cause u can get a from Vodacom to upgrade ur airtime/data but no one picked up that I'm paying R198 instead of R200 for my insurance.Now was told need to pay R4500 to betterment my cover.
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Vodacom's replyOfficial
28 Mar 2025, 12:59 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Mar 2025, 12:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team