Insurance

Last year December, I bought samsung A14 at Vodacom Parow. I requested for insurance which was done. They were suppose to debit money month end December they did not debit. On the 28th January I called to enquire as to why the insurance has not debited then I was told to wait until month end then if they did not I must call again. Last week friday I called to do follow up only to be told that the insurance has lapsed, due to insuffient funds on my account whereas i know i had the R55.00 on the account only to be told that I was supposed to have R114.00 hence the decline. I then asked why was this not discussed with me, why they did not debit on Jan as agreed, Themba whose at complaints never answered. Reinstate my insurance or I will take this to ombudsman. *** this is my number