Insurance

<p>I went to the New Market Repairs branch to query/book my phone as the screen is cracked. They took my phone and within a second they told me that my phone is damaged therefore they cannot take the risk to fix my phone. They then said they will send it in for a quote and will get back to me within 24 hours. The following day nobody had called me so I called to speak to the gentlemen that assisted me. He then told me that the phone cannot be fixed without any quote or sending me a written explanation.</p> <p>I do not understand how I am paying for a insurance for my screen but I cannot be assisted to. How can they just tell me it's a risk to fix it, then why am I paying for insurance?</p>