Insurance ****

I am very disappointed with Vodacom Insurance

I'm writing to express my concern about the claim settlement for my iPhone 11. According to my policy and the message i received from vodacom dated 19 October 2022 my policy was updated and my device is insured for a value between R10,001 and R15,000. However, I've been offered a claim amount of R7,500, with a betterment fee of R3,900and Excess of R1100 deducted due to the device (Iphone 11) being discontinued.

I'd like to understand how the claim amount was calculated, considering the insured value range. Could you please provide a detailed breakdown of the calculation and the reasoning behind the betterment fee?

I look forward to your response and hope we can resolve this matter amicably.

My insured phone number is ***.