Insurance

I insured my Samsung galaxy tab & Vodacom decided to activate insurance on my Samsung S4 as well. I was not receiving statements via post due to the strike until I decided to ask them to e mail it to me. that is how I found this discrepancy & they advised it will be fixed. The number I insured was blocked by myself due to personal reasons & the person at insurance never bothered to advise me that they can't cancel the insurance while the sim card is locked. I found out myself when I called them back weeks later as no one was informing me about the progress of my complaint. I have four contracts with Vodacom & to be quite frank I'm disgusted about their so called service. I have also activated their service for statements to be e mailed to me but I have to call them always to ask for the statement. The last person I spoke to advised me that they will log a service request to ascertain the reason why I am not getting the statements as I should & they said they will contact me within 24 hours. All I received was a sms confirming the service request & statements on the one line & not the other three which I did not ask for. All I wanted was for them to fix the system fro future ref.