1 reviews | Active since Jul 2015
Insults by Vodacom agent
<p>On 23 May 2017, I lodged a complaint with Vodacom through their customer care email. I immediately received a "no-reply" email. After 2 days I made a follow-up about the resolution of my complain but received little joy from their call centre.</p> <p>Basically my complaint was about one of their agents who hurled verbal insults at me over the phone just because I did not take up his offer for a data contract. The telephone number in question is: ********** 489.</p> <p> </p> <p>I felt very offended after this agent told that I was backward since I did not want to sign up for a Vodacom data contract because it is the fastest.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
