MM
Mojaki M

1 reviews | Active since Jul 2015

01 Jun 2017, 17:48

Insults by Vodacom agent

<p>On 23 May 2017, I lodged a complaint with Vodacom through their customer care email. I immediately received a "no-reply" email. After 2 days I made a follow-up about the resolution of my complain but received little joy from their call centre.</p> <p>Basically my complaint was about one of their agents who hurled verbal insults at me over the phone just because I did not take up his offer for a data contract. The telephone number in question is: ********** 489.</p> <p> </p> <p>I felt very offended after this agent told that I was backward since I did not want to sign up for a Vodacom data contract because it is the fastest.</p>

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Replies (2)
Vodacom
Vodacom's reply02 Jun 2017, 07:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jun 2017, 12:51
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team