Insulting service from Vodacom ***** division

After weeks of waiting for the outcome of my ***** case against Vodacom I finally receive an email admitting that my line was blocked during my bank ***** with no authority. They have time and date but refuse to accept liability. Well that's unacceptable. I did not ask for it to be blocked nor was I notified that it was going to be blocked. Someone in Business Solutions did it. How is that not their problem? They have so many customers that the plight of one is irrelevant to them. Never mind 20 years loyalty on my part.I am totally disgusted with their explanation. It happened with the assistance of Vodacom no question and yet it is not their problem.!!! Time to change networks I think as Vodacom is not a safe network if anyone can block your line and then commit ***** on your bank account so that you don't receive the sms's regarding transactions.They are also the only company with my credit card details for my debit order.Not any longer.