ZM
Zama M
1 reviews | Active since Jul 2012
08 Jun 2023, 09:10
Insulted by the Vodacom sales person
Yesterday, I went to Vodacom at the bluff in KZN, to pay for my router account, the sales lady by the name of Lindy, was horrible rude to me as a customer, she was shouting at me as if I did something wrong, I only asked her to assist in calling Vodacom call centre so that they can reconnect my services, but she shouted at me she even told me to **** off, I told the manager but he covered for her, I am very disappointed with the service i received from that Vodacom.
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Replies (2)
Vodacom's replyOfficial
08 Jun 2023, 09:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jun 2023, 09:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZM
Zama M's updateReviewer Update
12 Jun 2023, 13:15Dear Vodacom,
have you forgotten about the consumer rights? your consultant told me to "**** off" and she did not apologies or felt sorry for saying that to me, are you saying a "Just sorry fromt he store manager is enough".
I am taking this matter further, I want an apology from the salesperson, as per the consumer right, that salesperson is supposed to be suspended until you finalize the investigation.
I see that Vodacom does not care about it customers, you are promoting that your team can speak or insult customers anyhow and there will be no consequences.
have you forgotten about the consumer rights? your consultant told me to "**** off" and she did not apologies or felt sorry for saying that to me, are you saying a "Just sorry fromt he store manager is enough".
I am taking this matter further, I want an apology from the salesperson, as per the consumer right, that salesperson is supposed to be suspended until you finalize the investigation.
I see that Vodacom does not care about it customers, you are promoting that your team can speak or insult customers anyhow and there will be no consequences.
ZM
Zama M's update12 Jun 2023, 13:15
Reviewer Update
Dear Vodacom,
have you forgotten about the consumer rights? your consultant told me to "**** off" and she did not apologies or felt sorry for saying that to me, are you saying a "Just sorry fromt he store manager is enough".
I am taking this matter further, I want an apology from the salesperson, as per the consumer right, that salesperson is supposed to be suspended until you finalize the investigation.
I see that Vodacom does not care about it customers, you are promoting that your team can speak or insult customers anyhow and there will be no consequences.
have you forgotten about the consumer rights? your consultant told me to "**** off" and she did not apologies or felt sorry for saying that to me, are you saying a "Just sorry fromt he store manager is enough".
I am taking this matter further, I want an apology from the salesperson, as per the consumer right, that salesperson is supposed to be suspended until you finalize the investigation.
I see that Vodacom does not care about it customers, you are promoting that your team can speak or insult customers anyhow and there will be no consequences.