ML-K
Marnie Louw - Keet

1 reviews | Active since Aug 2012

29 Jan 2017, 22:07

Insufficient staff

<p>Went to cancell my wifi router conyract. Instead they cancelled my cellphone. Went to a store to rectify because the call centre sucks and after 5 attempts they still did nothing. Then when they fixed it eventually the did not debit my account anymore. Then came out with a ridiculous amount I had to pay. After sorting that out ( another 5 attempts at call centre and 2 trips to shops) they sent a new figure i supposibly owe. Then I went to a store and payed what i worked out was what I owe but nobody can tell me what the balance is for. Now my phone is still off and waiting waiting waiting. I. Will my it my mission to tell everyone about this **** service on social media and via word of mouth and come end of my contract you can bet your asses I am moving to MTN. </p>

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Replies (1)
Vodacom
Vodacom's reply30 Jan 2017, 07:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team