Insufficient Complaints wait 7 - 14 days ???

On Tuesday ( 19 December 2023 ) evening we had some bad weather ( thunder storm ) in the Pretoria East - Kameeldrift Area - on Wednesday (20 December 2023 ) several members of the community left complaints with Vodacom about their cellphone tower in the area that is not functioning at its best - the reply was that a technical team will be send with in the next 7 to 14 days to do repairs as there are not enough complaints about the problem - Living in a Area with a high crime rate and a house for the elderly with Dimensia and Alzheimer's patients in the area .. cellphone reception and signal are of out most importance .. as things stand we as community can barely make any calls due to this towers not being fixed . if a emergency arises how are we suppose to make a call if we have no signal to phone the police or a ambulance ? this type of serves from Vodacom is utterly and completely unacceptable and pathetic - if a elderly person needs a Ambulance or a resident needs the SAPD and it comes to worst what will Vodacom say ? we are sorry ???