Insufficient assistance - legal matter and account

I had a check at my credit report earlier today, and to the shock I realized that my Vodacom account payment has not been updated since 2013.The last recorded payment on my account, as indicated on my credit profiles (with ITC) is for September of 2013. <br> <br> My account has been handed over to attorneys, as to collect an outstanding amount. I have made monthly installments ever since, and I even receive statements form the attorneys,<br> <br> Upon approaching Vodacom on why my payments have not been updated at the credit bureau, the simple answer was: we cannot tell you or don't have access to that information. This comes after actually confirming that the last payment received on my account, from the attorney, was in fact October 2015. I spoke to several departments and no one can help me at Vodacom.<br> <br> When asking to speak to a supervisor or manager, the response is that the supervisor will also not be able to help. 60 minutes of my time wasted! The service itself is ridiculous and the way in which they address customers is shocking.<br> <br> How do I get to resolve this matter, as the negative impact it has on my credit record is not addressed!<br> <br> I am also looking into legal processes on this matter!